Privacy Policy
Privacy Policy
Last Updated: 17 December 2025
1. Introduction
This Privacy Policy explains how Endeavour Management Limited ("we," "us," or "our") collects, uses, and protects your personal information when you use our residential and commercial property management services through our website.
We are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines our practices concerning the data we collect and how we handle it.
Company Details:
Company Name: Endeavour Management Limited
Address: 123 Minories, London, EC3N 1NT United Kingdom
Contact Email: property@endeavourmanagement.com
Contact Phone: 020 7488 0090
2. Information We Collect
We collect and process the following types of personal information:
2.1 Personal Identification Information
Full name
Email address
Phone number
2.2 Property Information
Property addresses
Property details (residential or commercial)
Lease or tenancy information
Maintenance requests and service history
2.3 Project and Service Information
Details of property management services requested
Communications between you and our team
Documentation related to property management activities
2.4 Analytics Data
Website usage information
Pages visited and time spent on our website
Referring websites
Device and browser information
3. How We Collect Your Information
We collect information:
Directly from you when you contact us or request our services
Through your use of our website
Through communications with our property management team
From publicly available sources where relevant to property management
4. How We Use Your Information
We use your personal information for the following purposes:
4.1 Service Delivery
Managing residential and commercial properties on your behalf
Coordinating maintenance and repairs
Processing service requests
Maintaining property records
4.2 Account Management
Managing our relationship with you
Maintaining records of our services
Processing payments and invoicing
4.3 Communications
Responding to your inquiries
Providing updates on property matters
Sending service-related notifications
Providing important information about our services
4.4 Analytics and Improvement
Understanding how our website is used
Improving our services and website functionality
Analyzing service effectiveness
4.5 Legal Compliance
Complying with legal obligations
Protecting our legal rights and interests
Preventing fraud and ensuring security
5. Legal Basis for Processing (UK GDPR)
Under UK GDPR, we process your personal data on the following legal bases:
Contract Performance: Processing is necessary to fulfill our property management services
Legitimate Interests: We have a legitimate interest in managing our business, improving our services, and maintaining security
Legal Obligation: We process data to comply with legal requirements
Consent: Where we have obtained your explicit consent for specific processing activities
6. Data Sharing and Third Parties
We do not share, sell, or rent your personal information to third parties.
Your data remains confidential and is used solely for the purpose of delivering our property management services to you.
The only exception would be where we are legally required to disclose information to regulatory authorities, law enforcement, or courts of law.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Secure data storage systems
Access controls and authentication procedures
Regular security assessments
Staff training on data protection
Encryption of sensitive data where appropriate
However, please note that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Typically, we retain:
Property management records for the duration of our service relationship and for 6 years thereafter for legal and accounting purposes
Communication records for up to 3 years after the end of our service relationship
Analytics data in aggregated form indefinitely
9. Your Rights Under UK GDPR
Under UK data protection law, you have the following rights:
9.1 Right of Access
You have the right to request a copy of the personal information we hold about you.
9.2 Right to Rectification
You can ask us to correct inaccurate or incomplete personal information.
9.3 Right to Erasure
In certain circumstances, you can request that we delete your personal information.
9.4 Right to Restrict Processing
You can ask us to limit how we use your personal information in certain situations.
9.5 Right to Object
You have the right to object to our processing of your personal information based on legitimate interests.
9.6 Right to Data Portability
You can request that we transfer your data to another organization or directly to you in certain circumstances.
9.7 Rights Related to Automated Decision-Making
We do not use automated decision-making or profiling in our services.
To exercise any of these rights, please contact us using the details provided in Section 13.
10. Cookies and Tracking Technologies
We do not use cookies or tracking technologies on our website.
We collect basic analytics data through server logs, which includes information such as IP addresses, browser types, and page visits. This information is used solely to understand website usage and improve our services.
11. International Data Transfers
As we are based in the United Kingdom and do not share data with third parties, your personal information is stored and processed within the UK. We do not transfer your data outside the UK or European Economic Area.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this policy.
We encourage you to review this Privacy Policy periodically. For significant changes, we will notify you via email or through a prominent notice on our website.
13. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal information, please contact us:
Endeavour Management Limited
Email: property@endeavourmanagement.com
Phone: 020 7488 0090
Address: 123 Minories, London, EC3N 1NT United Kingdom
14. Complaints
If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the UK's supervisory authority:
Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Helpline: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
This privacy policy is effective as of [Insert Date].
